Effective as of 1 June 2010

City Forward is a philanthropic initiative launched by IBM in an effort to apply expertise and technology towards public discussion of various metropolitan issues.

IBM recognizes the importance of protecting information collected from visitors to this site. This statement describes the privacy practices for the website. It is designed to make you aware of what information we collect when you use our site, and how that information may be used.

This privacy policy does not apply to information about you collected through visiting any other websites linked to or otherwise accessible from this website.

Collection of information

While using the City Forward website, we collect certain personal and non-personal information about you. Such information is used to help us manage the site and its tools more efficiently, and provide you with a more personalized experience.

In general, you can visit the website without revealing information about yourself. However, some features are only available if you sign in to the website. City Forward uses open authentication which allows you to sign in using your existing Facebook, Google, Yahoo, Flickr, Windows Live or Open ID account.

When you sign in, we capture only your profile information from your account, such as your name and email address. That information is used to populate your City Forward profile, which can be updated at any time. Other users will be able to see only your name, photo (if added to your profile), location (if provided), your user rating (if rated) and your activity on the site. All other profile information is private.

In addition, we may also collect non-personal information, which is combined with non-personal information of other users, and doesn’t allow you to be identified or contacted. That aggregated information may include capturing browser type, IP address, pages visited, etc. We may share this information with third parties to track and analyze trends, and to better understand usage of our site.

We also use cookies to deliver a customized experience to users and to help reload settings when you return to the site. None of the cookie information captured is identifiable or personal. You may disable cookies in your browser, but some features may not function properly as a result.

When you email us, we may share your email communication with employees and other company representatives to help us handle and process your email.


Signed in users can combine data sources and visualization to create explorations that can be saved in the My City Forward section of the site. Unless you publish your explorations, they will only be visible to you. Once published however, the explorations are public and can be viewed by all visitors to City Forward (whether logged in or not).

Community Forums

When participating in the community forums, please remember that any comment you post is by design public and accessible to any person browsing the site, even without signing in. When you post to a forum, your comment will be associated with your account.

Disclosure of information

We know how important it is to protect the personal information you've entrusted to us. Besides the purposes outlined above, we will not use your information for any other purpose

We may use or share your information to protect our rights and those of other City Forward users. We may also disclose your information as required by law when we believe that disclosure is necessary to protect our rights or those of others, or to comply with any legal proceedings relating to our site.

To prevent unauthorized access, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Links to Other Sites

The City Forward site includes links to other websites, such as those of data sources – these are provided for information and convenience. These sites may have their own privacy policies and different practices regarding the handling of personally identifiable information. We are therefore not liable for the information you provide while visiting these linked sites and encourage you to review the privacy policies of those sites.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Policy will be identified at the top of the page by its effective date.

If you have any questions or concerns over our Privacy Policy, please contact us at:

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Your account is only used for the following information: your first and last name, email address, and the profile photo.

If you do not have an account with any of these providers, we encourage you to visit any of the services shown to sign up with a new account to use on City Forward.

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